Questions & Answers

Why buy from The Box Trix?

We provide step by step Instructions on how to setup your device.
We have video tutorials on our YouTube channel.
Message us here on our website regarding any questions you have by using the contact form at the bottom of this page. We are always here to assist you.
Our PREMIUM APP (Programmed on all smart TV boxes on our site for your convenience.) updates for you. Simply select settings, refresh data, and refresh both. You do not need to log in and out daily. Those are the steps to update your Premium app daily.
The Box Trix app (original) is available in the Google Play Store for Android , Downloader or Filelinked for Fire devices, & other devices etc. All details are emailed within 24 hours after payment is received. You also need to refresh your channels & TV Guide thru your LIVE TV section. By following these steps, this will send all available updates thru to your device.

Where is The Box Trix located?

We are located in Kenner, Louisiana.

High speed internet is required for streaming HD, UHD, FHD, & SD Content. No Buffering, No freezing (Stable Internet Required)! You must also account for the distance to your modem and router. If possible, it is best to use Ethernet for a more solid internet connection or a secured Wi-Fi Router (Password Protected). All Android boxes offer either option. The easiest way to get your connection's true speed is to use the free service Speedtest.net. Simply plug your box into your home router via cable, then go to speedtest.net to determine your results.

Still have more questions or not sure what box to purchase?

Email us, or use the contact form below.

What is an Android Box? What is the difference in each box? Is one better than the other?

Click HERE on link above to read more

What are your hours of operation?

If you have any questions we are available Monday- Saturday 10AM- 6PM CST, (CLOSED ON SUNDAY). After hours you can reach us by using the contact form below.

Is my device compatible? (CLICK HERE TO LEARN MORE)

Our app works on the following devices: Android Phones, Android Tablets, Android Boxes, iPhones, iPads, Apple TV, Windows, Mac, Firesticks, Fire TV, and Nvidia Shield.

What are Devices? (CLICK HERE TO LEARN MORE)

2 connections = 2 devices, 3 connections = 3 devices, 4 connections = 4 devices, 5 connections = 5 devices

What is Live TV, Vod, and SuperVOD?

Live TV is Live TV ONLY.
Vod is Movies and Series
SuperVOD is just like the name it has a larger selection of Movies and Series.
The difference between VOD and SuperVOD is they have different categories and offer different content. If you wish to have them both choose our VOD combo. If you wish to have all services, choose a subscription that states ALL INCLUDED.

Is there a Free Trial? (CLICK HERE TO LEARN MORE)

We do not offer Free Trials, however we do offer a 48 Hour Trial pass. This allows you try it before you buy it. You get the exact same channels and features as monthly subscribers, MINUS ADULT XXX & PPV/ LIVE EVENTS. Once you complete your check out, you will receive an email with instructions on how to download the TBT App along with your username and password. Please allow up to one business day to receive your login information, usually the process is much faster and within the same business day.

Does TBT App have parental controls? (CLICK HERE TO LEARN MORE)

Yes, this allows you to put a password on your account and select which sections require a password before viewing.

Does TBT TV APP have Adult XXX?

Yes it is included in your subscription, but if you do not wish to have this included in your package please write so in the notes at checkout. You can also block this by using the parental control feature. Adult XXX is not available when purchasing our 48 hour trial pass.

How do I connect my box to my TV?

Connect the HDMI Cable that comes with your device to the back of your box and into your TV. (Your TV must have an HDMI Port, to check simply press TV Input). HDMI Ports are usually located on the side of your TV or the back, sometimes both.
Plug the power cord into the back of the box and into wall outlet (Surge protector is always recommended). Your box will power on, make sure you put your TV on the proper TV Input in which you plug the HDMI Cable into. (EX. HDMI 1, HDMI 2, etc)
Select>Settings>Networks- Choose your secured network and put your password in, OR you can use the Ethernet port if you prefer. (For Ethernet you must have proper setup established). For Ethernet, plug your Ethernet cable in, your all set (CONNECTED).
Select the back button to exit.

How do I setup my box?

After you've established your internet connection, your good to go. Simply click on the TBT App, next you will need to enter your username and password. This information is sent via email usually less than ONE BUSINESS DAY after you purchase your subscription on our website.

How do I Set the time on my TV Box?

On the home screen go to Settings>Date & Time- select your time zone

How do I set the time on TBT TV APP?

On your home screen you will see a settings bar on the top right corner. Select Settings> Time Format> choose 12 or 24 hours then select save changes. If your time is still not accurate select> EPG Time Shift and this will allow you to add an hour by selecting +1 for example.

What does clean my memory do on my Android box?

This will help close down all apps that are running and make your box run much smoother. You can select clean my memory when you see the percentage rising or before and after each use.

What is the plus sign on the bottom of the screen (Android Box)?

This allows you to organize which apps you want on your home screen for easier access. It allows you to pick up to 8 apps for your home screen, all others can be easily accessible by clicking on apps on your home screen.

What is included with the box?

With every Smart TV Box (One per TV) you will receive an HDMI Cable, Power supply, Factory Remote (requires 2 AAA batteries not included), an owner's manual for your device, & dedicated customer support. If your box comes with a Air Mouse, that will be included as well.

After I purchase a box will I have tech support?

Yes, anyone who purchases a box from us will have tech support. If you need help troubleshooting or have questions message us below, or email us at support@theboxtrix.com, and one of our friendly representatives will assist you.

If I purchase the warranty, what does it cover? what is not covered?

The warranty covers any malfunctions you may experience with your box such as; will not power on, power supply burn, overheating, any internal issues resulting in failure of your device. This may however be limited if physical damages and/or abuse are present, in this case this would void your warranty. Each Customer with a warranty is only eligible one claim per device. The warranty will not cover dropping your box or cracking the face, misuse or carelessness of the product, spills or liquid damages, remote failure, Dis-assemble, or any other artificial factors to cause the damage of item are not in the scope of this warranty. Your device must have the original sticker on the bottom of the box when submitting a claim. Any box missing this sticker or if the sticker looks to be tampered with in any way will not be eligible for a claim.

Learn more about warranties

Why am I getting slow speeds or buffering?

If experiencing slow or buffering streams there are many things to take into consideration:

Internet Speed – If your connection is too slow, then you will most certainly get buffering. We recommend 40Mbps or above, and a minimum of 25Mbps to have a smooth experience. You can verify your speed by using Speedtest.net for free. If other people are streaming, downloading, gaming, etc. it will slow down the overall shared household speed.

Wi-Fi – Wireless signal being weak or degraded by distance. It is always best to have your device setup closest to your router as possible. You can purchase higher range routers or range extenders to increase the Wi-Fi signal in your household. Ethernet (connecting your box directly into your modem/router) is the best option.

If you have any further questions please submit them below.*